Refund policy

Return, Replacement & Refund Policy

At Venus Watch Collection, we strive to deliver quality products and a smooth shopping experience. Please read our Return, Replacement & Refund Policy carefully before placing an order.

Eligibility for Return / Replacement

Customers must report any issue within 24–48 hours from the time the package is marked as delivered.

We only consider return or replacement requests under the following conditions:

Product received is damaged.
Wrong or different product received.
Product received has a manufacturing defect or functional fault.

Any request raised after 48 hours of delivery may not be considered.

Mandatory Unboxing Video

A clear and complete unboxing video is mandatory for any return, replacement, or damage claim.

The video must:

Start before opening the package.
Clearly show the shipping label and sealed package.
Clearly show the product and the issue without cuts or edits.

Without a valid unboxing video, the claim will be considered invalid and may be treated as a false claim.

Quality-Related Concerns

Please note that:

We do not offer return or replacement for issues related to personal preferences such as design preference, color variation due to screen settings, appearance, or similar subjective concerns.
Minor variations in color, finishing, or appearance that do not affect the functionality of the product are not considered defects.

Return Approval

All return or replacement requests are subject to internal review and verification by our team.

The final decision regarding approval or rejection of any return, replacement, or refund request will remain solely with Venus Watch Collection after reviewing the submitted proof and claim details.

Refund & Return Shipping

In cases where a refund is approved:

Customers will be required to bear the return shipping charges for sending the product back to our warehouse.
Refunds will be processed only after the returned product passes inspection by our team.
Approved refunds will be credited to the original payment method within 5–7 business days after the inspection is completed.

Resolution Timeline

Once an issue is raised with all the required details:

Please allow up to 7 working days for our team to review and resolve the matter.
If a replacement is approved, the replacement product will be delivered within 5–7 business days, subject to service availability.

Additional Important Points

Products must be unused and returned with the original packaging, tags (if applicable), and all accessories.
Items damaged due to misuse, improper handling, accidental damage, unauthorized repairs, or normal wear and tear will not be eligible for return or replacement.
Orders placed during sale, clearance, or promotional periods may not be eligible for return or refund unless the product received is damaged, defective, or incorrect.
Shipping charges paid during order placement are non-refundable.

For any support regarding your order, please contact our customer support team within the eligible timeframe.