Privacy Policy – Venus Watch Collection
At Venus Watch Collection, accessible through our website, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
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Full name.
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Mobile number.
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Email address.
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Billing and shipping address.
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Order and transaction details.
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Information voluntarily provided through customer support enquiries.
Payment information is processed through the applicable payment service providers. We do not intend to store complete debit card, credit card, or banking credentials on our website.
2. How We Use Your Information
We use the collected information for the following purposes:
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To process and fulfil customer orders.
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To arrange shipping and delivery.
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To communicate order confirmations and updates.
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To respond to customer enquiries.
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To process eligible returns, cancellations, and refunds.
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To improve our website and shopping experience.
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To prevent fraudulent transactions and maintain website security.
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To comply with applicable legal requirements.
3. Sharing of Information
We do not sell or rent customers' personal information to third parties.
However, information may be shared with trusted service providers when necessary to operate our business, including:
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Payment gateway providers.
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Shipping and courier partners.
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Website hosting and technology providers.
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Customer support and operational service providers.
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Government or regulatory authorities when legally required.
Such sharing is limited to what is reasonably necessary for the relevant purpose.
4. Payment Security
All online payments are processed through available third-party payment service providers.
Customers are encouraged to review the privacy and security practices of their respective payment providers.
Venus Watch Collection does not ask customers to share their passwords, OTPs, or confidential banking credentials through email or phone calls.
5. Cookies and Website Usage
Our website may use cookies and similar technologies to improve browsing functionality, understand website traffic, remember customer preferences, and enhance the shopping experience.
You may manage cookie preferences through your browser settings where available. Disabling certain cookies may affect some website functionalities.
6. Data Protection
We take reasonable technical and organisational measures to protect customer information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain customer information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide services, resolve disputes, and comply with applicable legal and regulatory requirements.
8. Your Privacy Rights
Subject to applicable laws, customers may request access to, correction of, or deletion of their personal information.
For privacy-related requests, please contact us using the details provided below.
9. Third-Party Links
Our website may contain links to third-party websites or services. Venus Watch Collection is not responsible for the privacy practices or content of those external websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable laws.
Any updated version will be published on this page.
11. Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
Venus Watch Collection
Email: venuswatchcollection@gmail.com
Phone: +91 7575848472
Address: 20, Sarjan Complex, Opp. Mahavir Hospital, Near Kaladarshan Char Rasta, Waghodia Road, Vadodara, Gujarat – 390004, India.