REFUND AND RETURN POLICY

Refund & Return Policy – Venus Watch Collection

At Venus Watch Collection, customer satisfaction is important to us. We aim to provide a smooth and transparent return and refund experience.

Please read the following policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 7 days from the date of delivery, subject to the following conditions:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, tags, and other items supplied with it.

  • The product must not show signs of physical damage caused by misuse, mishandling, or unauthorised modification.

  • Proof of purchase or a valid order number must be provided.

Products that do not meet the above conditions may not qualify for a return, subject to applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the product and its packaging.

Our team will review your request and assist with an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at venuswatchcollection@gmail.com or +91 7575848472.

  2. Mention your order number and reason for requesting the return.

  3. Provide photographs or videos if the product is damaged or defective.

  4. Wait for confirmation and return instructions from our support team.

  5. Pack the product securely and return it according to the instructions provided.

Please do not send any product back without contacting our support team first.

4. Refund Policy

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund request.

If approved:

  • Refunds will be initiated to the original payment method wherever possible.

  • Refunds will generally be processed within 5–7 business days after approval.

  • The actual time taken for the amount to reflect in your account may depend on your bank or payment service provider.

For cash-on-delivery orders, if available, the refund method will be communicated and coordinated with the customer.

5. Return Shipping Charges

For eligible returns due to damaged, defective, or incorrect products, return shipping arrangements will be communicated by our support team.

For other approved returns, any applicable return shipping charges will be communicated before the return is processed.

6. Order Cancellation

Customers may request cancellation before their order has been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, customers may contact our support team to discuss the available options under this policy.

If a cancellation is approved after payment has been made, the applicable refund will generally be processed within 5–7 business days.

7. Non-Eligible Returns

Returns may not be accepted in situations involving:

  • Products damaged due to customer misuse or mishandling.

  • Products showing unauthorised alterations or modifications.

  • Products returned without prior approval.

  • Products missing their essential original accessories or packaging.

These exclusions do not limit any rights available to customers under applicable consumer protection laws.

8. Contact Information

For return, refund, or cancellation requests, contact:

Venus Watch Collection
Email: venuswatchcollection@gmail.com
Phone: +91 7575848472
Address: 20, Sarjan Complex, Opp. Mahavir Hospital, Near Kaladarshan Char Rasta, Waghodia Road, Vadodara, Gujarat – 390004, India.