Shipping Policy – Venus Watch Collection
At Venus Watch Collection, we aim to deliver your orders safely and efficiently.
Please review our shipping and delivery guidelines below.
1. Order Processing Time
Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.
Orders placed on Sundays or public holidays may be processed on the next working day.
Processing times may occasionally vary during sales, holidays, or periods of high order volume.
2. Delivery Time
Our estimated delivery time is 4–8 business days after dispatch for most serviceable locations within India.
Delivery times may vary depending on:
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Customer's delivery location.
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Courier partner availability.
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Weather conditions.
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Public holidays.
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Unforeseen logistical or operational delays.
Remote and less accessible locations may require additional delivery time.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
Any shipping-related charges will be communicated transparently to customers.
4. Order Tracking
Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, or email, depending on availability.
Customers can use the tracking information to check the latest delivery status through the relevant courier service.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information while placing an order.
Venus Watch Collection will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact details supplied by the customer.
Please contact us as soon as possible if you notice an error in your shipping information.
6. Delayed or Undelivered Orders
If your order has not been delivered within the estimated delivery period, please contact our support team.
We will coordinate with the relevant courier partner to investigate the delay and provide an update.
7. Delivery Confirmation
Customers are requested to check the package condition upon delivery.
If the package appears visibly damaged or tampered with, please inform us as soon as possible and retain relevant photographs or videos for assistance.
8. Contact Information
For shipping and delivery-related enquiries:
Venus Watch Collection
Email: venuswatchcollection@gmail.com
Phone: +91 7575848472
Address: 20, Sarjan Complex, Opp. Mahavir Hospital, Near Kaladarshan Char Rasta, Waghodia Road, Vadodara, Gujarat – 390004, India.